Property Administrator

About our client

Our client manages a large residential leasehold portfolio across England and Wales, acting as a long-term steward for the homes in its care. They're a close-knit team who take pride in delivering a high standard of service, supported by good technology and a collaborative, friendly culture. It's a smaller business backed by a much larger group, so you get variety and a tight team with real stability.

The role

Reporting to the Estate Manager, you'll be the engine room of the estates function. You'll keep records, systems and trackers in order, prepare and issue reports and documents, manage a busy shared inbox, and help keep the portfolio compliant day to day. It blends administration, coordination and customer contact, so you'll need to juggle priorities and stay on top of detail in a fast-moving environment. It's a fully office-based role in Borehamwood.

What you'll be doing

• Keeping records, central systems and task trackers accurate and up to date
• Preparing, issuing and distributing reports, management agreements and leasehold documents
• Managing the team inbox and making sure service standards and KPIs are met
• Supporting the complaints process, investigating and escalating where needed
• Helping with leasehold consents and certificates, and chasing debtor queries
• Liaising with managing agent...