Public Sector Customer Insight & Data Coordinator

The Government Recruitment Service is seeking a Customer Insight Coordinator in Cardiff to design, manage and oversee the customer satisfaction database and ensure data-driven insights inform workplace improvements. You will coordinate CSAT surveys, manage data governance (GDPR) and deliver high-quality dashboards for senior stakeholders.

You'll act as the central point of contact for Qualtrics, oversee the insights pipeline, and support the GPA's transformation programmes with data-driven