QA Transformation Lead: Customer Outcomes & Automation

Legal & General, based in the UK, is seeking a Quality Assurance Manager to lead and modernise QA across Customer Operations. The role is a hybrid position with 50% Cardiff office presence and 50% home working, guiding a QA team through change.

You will collaborate with senior stakeholders to embed a modern QA approach, use data and automation to improve outcomes, and ensure customer-focused risk controls throughout the business.