QA Transformation Leader – Hybrid, Data-Driven Quality

Legal & General Group in Cardiff is seeking a Quality Assurance Manager to lead and modernise QA across Customer Operations. This newly created leadership role will shape QA working practices, drive better customer outcomes and guide the team through a period of change.

The role is hybrid, 35 hours per week, with 50% based in Cardiff and 50% remote. You will lead a QA team, collaborate with stakeholders across operations, risk, compliance, change and technology, and implement a modern,