Quality Assurance Transformation Lead – Hybrid

Legal & General (L&G) is seeking a Quality Assurance Manager to lead and modernise QA across Customer Operations. This newly created leadership role will shape QA processes, use data, and drive improved outcomes.

The role is hybrid, 35 hours per week, with 50% of your time based in Cardiff and 50% working from home, offering a pivotal opportunity to influence governance and customer experience. You will lead a QA team, partnering with senior stakeholders across operations, risk, compliance,