Radiology Clerical Officer

Job summary

We have vacancies for Clerical Officers to join the team at the newly developed Community Diagnostic Centre (CDC) and at the Ealing Hospital Acute Site.

The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.

They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.

They'll also be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

This is a 7 days working - Monday to Sunday (8am-4pm, 12pm-8pm or 8am-8pm)

This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early.

Previous applicants need not apply.

Main duties of the job

To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attending to members of the general public seeking information and support regarding Imaging services.

To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.

To deal with all telephone queries entering the department from Patients, General Practitioners, Consultants and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff. To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the full main responsibilities, please see the attached the Job Description and Person Specification.

Person specification

Qualifications

Essential

• Good standard of education at Secondary level
• Level 3 Vocational Qualification or equivalent experience.

Desirable

• Recognised qualification or possess the willingness to be trained.

Skills

Essential

• To communicate and deal effectively with callers in person and by telephone and pass on accurate messages and information
• Ability to work under pressure
• To work well within a team structure
• Good timekeeping

Desirable

• Ability to empathise with patients.

Knowledge & Experience

Essential

• Computer literate
• Experience in dealing with people at all levels.
• Knowledge of Data Protection Act and patient confidentiality

Desirable

• Worked in a hospital environment previously
• Knowledge of a Radiology Department
• Knowledge of PACS or equivalent hospital system