Real Time Analyst
JDR - Just Dynamic Recruitment
Castleton · posted 20 August 2026
Salary
£30,000 a year
Job type
full time
Location
Castleton, Greater Manchester
Category
Management and Consultancy
Real Time Analyst (RTA) - Contact Centre
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Located in Rochdale | Full-Time | Temp to Perm | 100% Office-Based
Offering £28,000-£33,000 per annum | based on Experience - weekly pay, every Friday
Start Date: August 2026 | ASAP
We are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast-paced Patient Engagement Centre based in Rochdale.
This is a key operational role responsible for monitoring and managing intraday performance across a blended environment, including inbound, outbound, and multi-channel patient engagement activity.
The Role
As a Real Time Analyst, you will play a critical part in ensuring operational performance, service levels, and patient experience targets are consistently achieved. You will work closely with operational teams to make real-time decisions and adjustments that optimise resource allocation, workflow management, and campaign performance.
Key responsibilities include:
Monitoring intraday performance across inbound, outbound, and digital channels
Building and scheduling SMS/text message campaigns
Managing outbound dialler activity and adapting contact strategies in real time
Making operational adjustments including:
Schedule changes
Queue prioritisation
Call routing
Agent allocation
Supporting productivity and service level achievement across all channels
Optimising staffing levels to meet fluctuating demand
Identifying operational risks and implementing corrective actions
Communicating performance updates and potential impacts to stakeholders
About You
We are looking for someone who thrives in a fast-moving environment and can confidently manage multiple priorities while making data-driven decisions in real time.
You will ideally have:
Previous experience in a Real Time Analyst, Workforce Management, or Contact Centre Planning role
Strong analytical and problem-solving skills
Experience working within a contact centre or patient engagement environment
Excellent communication and stakeholder management skills
Confidence using workforce management and dialler systems
What's on Offer
Temp to perm opportunity
37.5 hours per week
Rotating shifts between 8am - 8pm, Monday to Friday
Salary equivalent of £28,000 - £33,000
Fully office-based role in Rochdale
If you are highly organised, proactive, and passionate about delivering operational excellence and a high-quality patient experience, we'd love to hear from you.
JDRCC
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. xwzovoh
JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
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Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Located in Rochdale | Full-Time | Temp to Perm | 100% Office-Based
Offering £28,000-£33,000 per annum | based on Experience - weekly pay, every Friday
Start Date: August 2026 | ASAP
We are currently recruiting for a Real Time Analyst (RTA) to join a busy and fast-paced Patient Engagement Centre based in Rochdale.
This is a key operational role responsible for monitoring and managing intraday performance across a blended environment, including inbound, outbound, and multi-channel patient engagement activity.
The Role
As a Real Time Analyst, you will play a critical part in ensuring operational performance, service levels, and patient experience targets are consistently achieved. You will work closely with operational teams to make real-time decisions and adjustments that optimise resource allocation, workflow management, and campaign performance.
Key responsibilities include:
Monitoring intraday performance across inbound, outbound, and digital channels
Building and scheduling SMS/text message campaigns
Managing outbound dialler activity and adapting contact strategies in real time
Making operational adjustments including:
Schedule changes
Queue prioritisation
Call routing
Agent allocation
Supporting productivity and service level achievement across all channels
Optimising staffing levels to meet fluctuating demand
Identifying operational risks and implementing corrective actions
Communicating performance updates and potential impacts to stakeholders
About You
We are looking for someone who thrives in a fast-moving environment and can confidently manage multiple priorities while making data-driven decisions in real time.
You will ideally have:
Previous experience in a Real Time Analyst, Workforce Management, or Contact Centre Planning role
Strong analytical and problem-solving skills
Experience working within a contact centre or patient engagement environment
Excellent communication and stakeholder management skills
Confidence using workforce management and dialler systems
What's on Offer
Temp to perm opportunity
37.5 hours per week
Rotating shifts between 8am - 8pm, Monday to Friday
Salary equivalent of £28,000 - £33,000
Fully office-based role in Rochdale
If you are highly organised, proactive, and passionate about delivering operational excellence and a high-quality patient experience, we'd love to hear from you.
JDRCC
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. xwzovoh
JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.