Reception Manager

Job summary

We are seeking an experienced and dedicated GP Reception Manager, with the ability to lead a growing reception and administration team, ensuring the delivery of high standards of patient care.

This role is pivotal in ensuring the smooth running of our clinic's, reception, and administrative operations. The ideal candidate will possess excellent organisational and leadership skills, and a passion for delivering exceptional patient care within a GP setting.

Main duties of the job

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilise System One for running reports and managing patient records.
• Utilise phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

About us

Fitzrovia Medical Centre is a vibrant and dynamic General Practice within the heart of Central London with a patient list of 7500 patients. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care.

The work ethic here is exemplary, with a focus on continuous learning and professional development. The team is committed to staying updated with the latest medical and technological advancements to deliver the best possible care to patients. Collaboration and open communication are key values, ensuring that everyone works together seamlessly to meet the diverse healthcare needs of our community.

Job responsibilities

1. Reception Management:

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

2. Administrative Operations:

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilise System One for running reports and managing patient records.
• Utilise phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

Person specification

Experience

Essential

• Experience using System One
• Experience managing a team