Reception Manager
BSR Health Recruitment Ltd
Wilmslow · posted 31 July 2026
Salary
£28,000 a year
Job type
full time
Location
Wilmslow, Cheshire
Category
Customer Service
RECEPTION MANAGER
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Alderley Edge, Manchester
£25,000-£28,000 + Bonus
We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience.
This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey.
Salary & Bonus
Base salary: £25,000-£28,000 per annum
Annual performance bonus linked to clinic growth and service KPIs
Benefits
28 days holiday (including bank holidays), increasing with length of service
Company pension scheme
35% staff discount on all products and treatments
Paid day off on your birthday
About the Role
Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic.
Key Responsibilities
Manage the day-to-day running of the reception function at the Alderley Edge clinic
Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up
Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)
Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction
Handle client enquiries, complaints, and escalations professionally, maintaining brand standards
Support revenue growth through effective booking management, upselling, and service optimisation
Maintain accurate client records and ensure GDPR compliance
Manage stock coordination and reception-level retail processes
Foster a positive, professional, and motivated reception team culture
Requirements
Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment
Strong leadership skills with experience managing or mentoring reception teams
Excellent communication and interpersonal skills, with a polished and professional manner
Confident handling high-net-worth or premium clientele
Experience with booking systems (Zenoti advantageous)
Strong organisational skills with the ability to manage multiple priorities
Commercial awareness with experience supporting revenue and KPI performance
Proactive, solutions-focused approach with strong attention to detail
Working Hours
Full-time, permanent position (40 hours per week), across five days including one weekend day.
This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check.
BSR Health are a specialist healthcare recruitment agency. xwzovoh If you are interested in this opportunity or would like further information, please get in touch.
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Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Alderley Edge, Manchester
£25,000-£28,000 + Bonus
We are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience.
This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey.
Salary & Bonus
Base salary: £25,000-£28,000 per annum
Annual performance bonus linked to clinic growth and service KPIs
Benefits
28 days holiday (including bank holidays), increasing with length of service
Company pension scheme
35% staff discount on all products and treatments
Paid day off on your birthday
About the Role
Based at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations. You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic.
Key Responsibilities
Manage the day-to-day running of the reception function at the Alderley Edge clinic
Ensure a seamless, high-end client journey from initial enquiry through to post-appointment follow-up
Oversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)
Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfaction
Handle client enquiries, complaints, and escalations professionally, maintaining brand standards
Support revenue growth through effective booking management, upselling, and service optimisation
Maintain accurate client records and ensure GDPR compliance
Manage stock coordination and reception-level retail processes
Foster a positive, professional, and motivated reception team culture
Requirements
Minimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environment
Strong leadership skills with experience managing or mentoring reception teams
Excellent communication and interpersonal skills, with a polished and professional manner
Confident handling high-net-worth or premium clientele
Experience with booking systems (Zenoti advantageous)
Strong organisational skills with the ability to manage multiple priorities
Commercial awareness with experience supporting revenue and KPI performance
Proactive, solutions-focused approach with strong attention to detail
Working Hours
Full-time, permanent position (40 hours per week), across five days including one weekend day.
This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check.
BSR Health are a specialist healthcare recruitment agency. xwzovoh If you are interested in this opportunity or would like further information, please get in touch.