Receptionist/Administrator

Job summary

We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. We have available a permanent and temporary post, full-time and part-time hours available. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.

Main duties of the job

• Greet and assist patients in person and over the phone in a warm and professional manner.
• Manage appointment bookings, cancellations, and re-scheduling using the practice system.
• Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Manage incoming correspondence, including emails and postal mail.
• Assist with administrative tasks, including scanning, filing and updating patient records.
• Process repeat prescriptions and liaise with pharmacies as required.
• Perform data entry tasks accurately and efficiently.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Ensure the reception area is tidy, organised and welcoming.

About us

Join our friendly team of staff, who take pride in delivering a high quality of care to our patients.

We operate from a new, modern, purpose-built integrated care centre and provide high quality care to over 7000 patients. We are a high achieving, well organised practice and currently use the vision clinical system and will soon be migrating to EMIS web.

We have a well-established, hard working, and professional multidisciplinary practice team of staff that include GPs, prescribing clinical practitioner, paramedic practitioner and a dedicated pharmacy team.

Job responsibilities

• Greet and assist patients in person and over the phone in a courteous and professional manner.
• Manage appointment bookings, cancellations, and rescheduling using the practice's system.
• Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Process repeat prescriptions and liaise with pharmacies as required.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Assist with administrative tasks, including scanning, filing, and updating patient records.
• Support clinicians and other staff members with operational needs.
• Ensure the reception area is tidy, organised and welcoming.
• Follow health and safety guidelines and adhere to infection control procedures.

Person specification

Qualifications

Essential

• GCSE level A-C achieved or equivalent.
• Competent IT skills.

Desirable

• Good standard of qualifications.
• Computer literate in Microsoft Office.

Experience

Essential

• Previous experience in a customer service or administrative role.
• Competent IT skills, including the ability to learn new software systems.
• Ability to handle confidential information with discretion.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a busy and fast-paced environment.

Desirable

• Experience in healthcare or GP surgery setting.
• Understanding of medical terminology.