Receptionist/Administrator

Job summary

Job title: Receptionist/Administrator Location: Southover Medical Practice Salary: Up to £24,960.00 depending on experience (Pro rata) Hours: 30 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of se

Main duties of the job

Receptionist/Administrator role available at Operose Health, located at Southover Medical Practice. The position offers up to £24,960.00 annually, pro rata, and requires 30 hours of work per week. Operose Health focuses on delivering local primary care at scale, aiming to enhance access, outcomes, and patient experience. Core values include caring, ambition, resourcefulness, and excellence. Responsibilities for this role involve responding to patient queries, managing appointment requests, maintaining patient records, and processing prescriptions. Essential qualifications include previous reception or customer care experience, excellent communication skills, basic PC skills, and the ability to maintain confidentiality. While NHS experience is beneficial, it is not mandatory. Benefits include access to learning systems, annual leave, a car benefit scheme, cycle-to-work program, and employee wellbeing services.

About us

Operose Health is committed to delivering local primary care on a significant scale, focusing on improving access, patient outcomes, and experiences. The organization's ethos is rooted in their core values: Caring, Ambition, Resourcefulness, and Excellence. They empower their colleagues to excel and embody these values in interactions with patients and the broader healthcare team. Operose Health provides support through learning management systems, emphasizing the professional development and specialization of their workforce. They offer competitive benefits like extended annual leave, access to electric vehicle schemes, and employee wellbeing programs, all contributing to creating a supportive working environment.

Job responsibilities

Job title:Receptionist/Administrator

Location:Southover Medical Practice

Salary:Up to £24,960.00 depending on experience (Pro rata)

Hours:30 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person specification

Qualifications

Essential

• Reception or customer care experience is essential, with excellent communication skills in both spoken and written forms. Basic PC skills including proficiency in Word, Excel, and email are required. Candidates should be able to work within established processes, ensuring data security and confidentiality. Previous NHS experience is welcome but not mandatory.