Receptionist

Job summary

Havelock Grange Practice is looking for a full time, Receptionist to join their friendly multi-disciplinary team.

• Training & development supported
• Six weeks pro rata holidays
• NHS Pension Scheme available

Only shortlisted candidates will be contacted.

Previous candidates need not apply.

Main duties of the job

The successful candidate will be part of a supportive Receptionist team, who provide the first point of contact for patients and all enquires into the Practice.

Experience of a General Practice setting is preferred but not essential, as all training will be provided.

The successful candidates will have excellent communication and organisational skills.

About us

Havelock Grange Practice

We are a friendly busy GP Practice of 13,500 patients, with a vision to achieve continued excellent patient care, led with compassion and a whole-person approach.

We are a supportive training and teaching Practice, we host and mentor GP Registrars, Foundation Doctors and Medical Students.

Job responsibilities

• Greet patients and visitors in an efficient and courteous manner
• Provide an effective and polite telephone enquiry service
• Proactively communicate information between relevant patients, doctors and professionals
• Maintain an effective filing and recording system for patient data and practice documents.
• Accurately produce word processed documents.
• Confidential liaison between Partners and patients

Please see attached job description for further information

Person specification

Qualifications

Essential

• GCSE grade in English and Maths
• Good Standard of General Education

Desirable

• NVQ in Customer Service

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service

Desirable

• Experience of working within a General Practice environment
• Practical experience of computerised systems