Receptionist

Receptionist (Probation Contact Centre) - Band 2 Location:

Leeds (Waterloo House, LS1 2EE)

* Pay rate: £12.71 per hour * Full-time, 37 hours per week, office-based, with late-night cover (unsocial hours including evenings/weekends as required by business need) * Enhanced DBS required (Costs covered by the hiring process) * Training will be provided * Assignment length: until 24/11/2026, with potential to extend depending on live recruitment and successful vetting

If you're the kind of person who can stay calm under pressure, communicate clearly, and take pride in being a welcoming first point of contact-this could be a great fit. Our Client is hiring for a reputed client to provide professional reception and administrative support within the Probation Service, supporting visitors, people on probation, and teams across the building.

What you'll be doing: * Acting as a friendly, professional first point of contact-answering phones, greeting visitors and people on probation face to face and via telephone/email * Logging arrivals/departures, issuing visitor passes and security fobs, and ensuring the right person is notified * Handling queries on Reception (including basic Probation Service information) and directing more complex enquiries to the appropriate manager * Supporting day-to-day building logistics-managing mail, ordering stationery/PPE, coordinating meeting room set-ups, and tracking deliveries * Supporting petty cash and bus fare/travel warrant processes for people on probation * Assisting with health, safety and security-acting as key holder where needed, operating building security, and supporting fire alarm/panic alarm testing and evacuation measures (including supporting as Fire Warden/First Aider where trained) * Keeping accurate logs of building faults/incidents and escalating maintenance/repair issues using appropriate processes * Providing confidential administrative support to operational teams when required, including file updates, scanning/archiving (including sensitive information), and producing documentation * Using Microsoft Office (including Excel) to support administrative tasks and data input

What you'll bring: * Proven confidence using Microsoft Office applications (including Excel) * Excellent verbal and written communication skills-clear, polite, and professional, even in challenging moments * A calm, tactful approach with strong situational awareness, including the ability to diffuse potentially difficult situations and escalate appropriately * The ability to work with confidentiality and handle sensitive information responsibly * A supportive team mindset-comfortable covering during periods of absence and stepping in as needed

Ready to bring structure, reassurance, and excellent service to a busy front-of-house environment? Apply now-our team will guide you through the next steps, including the required security and identity checks. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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