Receptionist
*Closing: 25 th Aug*
Receptionist
Civic Centre Lagan Valley Island, Lisburn
Temporary (Approx 26 weeks)
£13.69 per hour
37 hours per week
Main Purpose
The post-holder is at the forefront of customer service at ISLAND Arts Centre and is responsible for the provision of a full range of reception, clerical and administrative services relating to the Arts Service. The responsibilities of the post include dealing with customer enquiries and complaints, operation of computerised systems, including a Content Management System (CMS), Room Booking System; the ISLAND Arts Centre website and other related social media platforms, specific Arts Service evaluation systems and assisting with the setup of any new software, as required.
Main Roles and Responsibilities
- Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.
- Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system and update and maintain the live events sections of the council’s websites for all Arts Service events and activities.
- Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system, such as market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives.
- Promote of all Arts Service events and activities and other council services and special events and assist at events, as required.
- Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer, undertaking the handling and selling of related goods and services
- Undertake the opening/closing of ISLAND Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events.
- Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre.
- Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required.
Essential Criteria:
(Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
1.1 – Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent.
1.2 – One year’s experience in a customer service environment or receptionist post.
Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of three years’ experience as outlined in 1.2.
1.3 – A working knowledge of computer packages to include database experience.
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.
We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible.
Please note only those candidates shortlisted may be contacted.
**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. **
Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.