Receptionist

Job summary

As a receptionist you will be the first port of call for the practice and first impressions count. It is important that our patients get the the best patient experience when contacting or visiting the practice.

The hours we are looking for are 30 hours per week as below:

Monday 8am - 6pm

Tuesday 8am - 4pm

Wednesday 8am - 5pm

Thursday 7.45am - 12 Noon

Friday 1.45pm - 6.15pm

Main duties of the job

Meeting and greeting patients on reception and helping with the enquiries. Booking of appointments and managing the appointment system. Answering the phones, assisting our patients with requests and sign posting them to the most appropriate service.

Admin duties which require attention to detail and accuracy.

Maintaining patient confidentiality and accurate record keeping.

Admin tasks such as scanning on clinical documents, filing, word processing, handling test results, writing emails, taking messages for your team.

Adhering to practice policies and procedures

About us

We are strong, supportive friendly team of clinicians and admin staff who work across our three sites ensuring that we give our patients the best patient experience.

Job responsibilities

In brief this includes:

* Answering the telephone and dealing with patients queries

* Booking and arriving patients in for their appointments with healthcare professionals

* Unlocking and preparing clinical rooms and ensuring they are stocked

* Support the day to day running of the practice in general

* Deal with people wishing to register with the practice

* Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date

* Deal with medication requests and prescriptions

Person specification

Qualifications

Essential

• Essential criteria
• * Educated to GCSE, O Level or equivalent in English and Maths

Desirable

• Desirable criteria
• * ECDL Qualification

Experience

Essential

• * Good standard of English both written and verbally * Good level of typing skills * Computer literate in the use of Microsoft Office packages * Experience of working in a multi-disciplinary team * Demonstrable commitment to professional development

Desirable

• * RSA 3 Typing * Experience of clinical system, Systm One * NHS Experience