RECEPTIONIST

Job summary

WORKING WITHIN CENTRALISED OPD ADMIN TEAM AS CLERICAL & RECEPTIONIST

GREETING PATIENTS FACE TO FACE

ANSWERING TELEPHONE

MAKING FOLLOW UP APPOINTMENTS

DEALING WITH WARD REQUESTS

Main duties of the job

Greeting patients face to face and via the telephone. Dealing with the answerphone and emails. Making follow up appointments. Assisting with ward requests in a timely manner. Liaising with GP's, Consultants, Clinicians, Holme House Prison queries.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Job responsibilities

Checking patients in for appointments. Answering the telephone and dealing with the answerphone. Making follow up appointments. Assisting patients using the self check-in kiosks. Keeping the InTouch system updated daily. Liaising with Consultants, Clinicians, GP services, administration services within the hospital. Dealing with ward requests and post operative appointments. General administration housekeeping.

Person specification

Essential

Essential

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) (2) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) (2) NVQ at level 2 in Business Administration or Customer Care (or equivalent) (2) Experience of clerical work involving computerised systems (2) Demonstrable experience of working in a customer focused environment (2)

Desirable

• IT qualification (ITQ at level 2 or equivalent) (2) Experience of working within a healthcare environment (2) Experience of working within a multi-disciplinary team (2)