Receptionist

Job summary

The Physiotherapy Department is seeking part time Receptionists to join their friendly departments and teams at Stoke Mandeville Hospital (34 hrs).This busy role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties related to supporting the out patient therapy services.Computer skills are desirable, and full training will be provided on our electronic booking system

Main duties of the job

o Manage and schedule appointments.o Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.o Work closely with clinical and operational team to ensure smooth operation of clinics.o Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.o Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.o Provide cross-site cover when requiredo Participate in audits, surveys, and ongoing training.o Undertake other duties appropriate to the role.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• RSA I / II or equivalent typing/ keyboard qualification
• Level 3 GCSE's ( grade C or above or equivalent to include English)

EXPERIENCE

Essential

• Able to accept and undertake responsibility for designated tasks
• Secretarial/ reception experience and dealing with face to face patients or customers
• 6 months experience within a customer care (face to face) environment.

Desirable

• Experience using word
• Experience using Careflow system

SKILLS, ABILITIES & KNOWLEDGE

Essential

• Clear, concise verbal and written communication to ensure liaison with multi disciplinary team, patients and carers to ensure records and reports are accurate, legal and in legible manner (in English)
• Demonstrate good organisational skills
• Demonstrate insight into the importance of maintaining a safe working environment
• Ability to learn / ability to self initiate learning (evidence within the last 2 years)
• Able to work within a team setting
• Evidence of self motivation and initiative
• Able to know own limitations and seek advice
• Flexible and adaptable in approach to work
• Able to undertake manual handling tasks

Desirable

• Able to maintain written communications / records
• Awareness of health & safety issues and policies
• Able to complete tasks set, follow instructions
• Clean driving licence