Receptionist, Women's & Children

Job summary

The Women's and Children's division are seeking to recruit x2 Band 2 receptionist to work on a part time basis . The posts are for part time 18 hours weekly.

Shift pattern:

Monday - Sunday

The positions covers reception at UHCW and St Cross, Rugby. It is important that you are flexible to work at either site when required.

The successful applicant will be expected to cover our maternity A&E reception which runs 24 hours a day 7 days a week.

The department manages in total 7 reception areas.

As a group in line with with the Trust we put our patients first in all that we do.

We are supportive to our staff and work cohesively as a team as well as being, able to demonstrate individual initiative.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.
• As well as admitting patients you will raise case notes for new born patients.
• Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
• Provide excellent patient care to ensure timely, relevant advice and assistance
• Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner
• Ensure that each patient is treated as an individual and their individual needs are met.Update and ensure patient demographics are current.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

The main duties for our reception areas include the following, but is not an exhaustive list which you will undertake when on reception duty

• To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.
• Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
• Be responsible for dealing with all calls received from patients & families in a professional manner, ensuring telephone standards are met.
• Ensure all patients parents/carers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.
• Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GPs and relatives etc. are undertaken in an expeditious and appropriate manner.
• Assist with training new team members in operational Departmental and Trust Procedures.
• Prioritising daily tasks to achieve set timescales.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports.
• Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.

Person specification

Qualifications

Essential

• oBasic numeracy and literacy qualifications oNVQ 2

Desirable

• oWilling to work towards NVQ 2

Experience

Essential

• oPrevious experience in a patient/customer service environment oExperience of working in a customer facing role

Desirable

• oPrevious experience in an NHS or patient customer environment oUse of hospital Patient Administration system

Knowledge

Essential

• oKnowledge of Microsoft Word and Excel

Desirable

• oKnowledge of NHS systems and processes - primarily outpatients

Skills

Essential

• oAbility to communicate clearly, both written and verbally oKeyboard skills RSA 1 or equivalent

Desirable

• oAbility to track information

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience