Receptionist

Job summary

An excellent opportunity has arisen to join our busy admin Neighbourhood Mental Health Team. We are seeking an experienced Administrator/Receptionist to provide support to the teams and members of Studdert Kennedy House, Worcester.

Applicants require a level 2 qualification in a Business Administration subject OR Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C). OR NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.

This is a permanent post working 37.5 hours per week.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Main duties of the job

You will be part of the busy admin team, part of the Neighbourhood Mental Health Team.

You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including Reception, telephone duties, inbox management, appointment booking, any other duties that a reception role requires. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Worcester City Team, you will act as a member of the wider admin function providing support and cover on different sites when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

Providing support as required e.g. reception, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records and problem solving.

The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person specification

Experience

Desirable

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role.

Knowledge

Essential

• Understanding of clerical/office procedures and administrative systems.
• Data inputting procedures.
• Working knowledge of Microsoft Office applications.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Skills and Abilities

Essential

• General office skills, scanning, photocopying etc.
• Ability to be polite and firm when dealing with difficult, impatient or upset people.
• Ability to communicate effectively and clearly in both written and verbal formats.
• Ability to prioritise a busy workload effectively and able to work to strict deadlines.

Additional Criteria

Essential

• Professional manner.
• Willingness to commit to continuing professional development and undertake relevant training as required.
• Tact and discretion when dealing with confidential information.
• Ability to meet the travel requirements of the role.
• I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.

Qualifications

Essential

• Educated to vocational level 2 in Business Administration OR
• Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.