Referral Coordinator
Job summary
The Referral Coordinator plays a vital role in driving occupancy across Isabella's Homes by managing referrals from local authorities, NHS partners and commissioners.
You'll coordinate assessments, liaise with professionals and ensure referrals progress efficiently from enquiry through to admission.
Main duties of the job
Key Responsibilities
Manage incoming referrals.
Build relationships with commissioners and social workers.
Coordinate assessments and viewings.
Track referral pipeline and occupancy.
Prepare placement proposals and costings.
Work alongside Operations and Registered Managers.
Ensure referral documentation is accurate.
Monitor KPIs and reporting.
Attend networking events where required.
Support mobilisation of new services.
About us
Isabella's Homes is an award-winning, CQC-rated Good supported living provider supporting adults with learning disabilities, autism, mental health needs and complex needs. Our mission is to enable people to live meaningful, independent lives through high-quality, person-centred support.
Job responsibilities
Referral Coordinator
Location: Head Office
Reports to: Operations Director
Salary: £32,000£38,000 per annum + Performance Bonus
The Role
The Referral Coordinator plays a vital role in driving occupancy across Isabella's Homes by managing referrals from local authorities, NHS partners and commissioners.
You'll coordinate assessments, liaise with professionals and ensure referrals progress efficiently from enquiry through to admission.
Key Responsibilities
Manage incoming referrals.
Build relationships with commissioners and social workers.
Coordinate assessments and viewings.
Track referral pipeline and occupancy.
Prepare placement proposals and costings.
Work alongside Operations and Registered Managers.
Ensure referral documentation is accurate.
Monitor KPIs and reporting.
Attend networking events where required.
Support mobilisation of new services.
Essential Requirements
Experience within supported living, social care or healthcare.
Excellent organisation skills.
Strong relationship-building abilities.
Commercial awareness.
Ability to manage multiple priorities.
Confident communicator.
What We Offer
Competitive salary
Performance bonus
Employee Assistance Programme (EAP)
Career development
Pension scheme
Why Join Isabella's Homes?
At Isabella's Homes, we're building more than supported living serviceswe're building a culture where people can thrive. As a growing organisation with ambitious plans for national expansion, we invest in our people, encourage innovation and recognise outstanding performance.
Together, we're changing livesone person, one home and one community at a time.
Person specification
Experience
Essential
- Experience within supported living, social care or healthcare
- Excellent organisation skills.
- Strong relationship-building abilities.
- Commercial awareness.
- Ability to manage multiple priorities.
- Confident communicator.
Qualifications
Essential
- GCSE grade A to C in English and Maths