Regional Manager North West England

Salary: £52,500 per annum

Have you got what it takes to succeed The following information should be read carefully by all candidates.
Contract type: Permanent
Working hours: Full Time (37.5 hrs pw)
Location: North West England
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:
33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service
An additional paid day off for your birthday
Workplace pension scheme
Company health plan following successful completion of probation
Online GP access
Employee Assistance Programme, including counselling and wellbeing support
Death in service cover
Will-planning support and access to a secure digital vault
Cycle to Work scheme
Company sick pay, subject to eligibility
A broad range of internal training and continuing professional development opportunities
Access to employee-owner benefits, subject to eligibility and qualifying service
Lead performance, develop people and drive quality
Join us as a Regional Manager and take responsibility for the operational performance of a group of contracts and teams across your region.
Youll provide leadership to Managers and their teams, ensuring that services are delivered consistently, contractual requirements are met and performance, quality and financial objectives are achieved.
This is a varied senior operational role where youll combine people leadership, performance management, data analysis, quality improvement, commercial awareness and stakeholder management to help our services and people perform at their best.
About Standguide
For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, were committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What youll do
As a Regional Manager, youll:
Lead the operational performance of contracts, Managers and teams across your region
Ensure agreed performance, quality, service-delivery and financial targets are achieved
Analyse Management Information, performance data and KPIs to identify trends, risks and opportunities for improvement
Develop and implement effective action plans and Performance Improvement Plans where required
Lead, support and hold Managers accountable for performance, development and delivery
Monitor the quality of appraisals, reviews and performance-management activity
Work closely with Human Resources to support appropriate staffing, employee relations, attendance and performance
Drive continuous improvement and maintain consistently high standards of customer service
Ensure Quality Assurance systems, contractual requirements and relevant standards are understood and followed
Oversee the quality and timeliness of Management Information, statistical returns, claims, reconciliation and audit activity
Manage operational resources effectively and work within agreed budgets
Maintain effective relationships with Prime Contractors, commissioners, partners and external agencies
Ensure safe and inclusive working environments and compliance with safeguarding, health and safety and equality requirements
Identify and share good practice across teams and the wider organisation
Support business development, service improvement, bid-writing and new opportunities where appropriate
Represent Standguide positively with external partners and stakeholders
What youll need
Were looking for someone who can demonstrate:
Level 2 English and Maths as a minimum, or equivalent
Education to degree level or equivalent relevant management and operational experience
Significant operational-management experience within a performance and target-driven environment
Experience of managing Managers and providing leadership across teams, services, contracts or multiple operational locations
A strong track record of achieving performance, quality and service-delivery targets
Experience of analysing performance data and KPIs and turning findings into effective action
Experience of managing employee performance, including development, appraisals, reviews and underperformance
Experience of managing resources and working within agreed budgets
Experience of working within contractual, quality-assurance, governance or compliance requirements
Strong leadership, communication, analytical and problem-solving skills
The ability to influence, challenge constructively and hold others accountable for agreed outcomes
Strong organisational skills and the ability to manage competing priorities
Good commercial awareness and an understanding of the relationship between performance, quality, resources and profitability
Strong stakeholder-management and relationship-building skills
Good IT skills, including confident use of Microsoft Office, spreadsheets, reporting systems and other business technology
The ability and flexibility to travel regularly across the region and between Standguide locations as required
Experience within employability, skills, welfare-to-work or another commissioned public-service environment would be an advantage, particularly if youve worked with externally funded contracts, Prime Contractors, Ofsted, Matrix, Fidelity or comparable quality frameworks.
Experience of multi-site operations, business development, operational change or continuous-improvement activity would also be beneficial.
Overseas equivalent qualifications will be accepted.
We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.
Equality and accessibility
Standguide is an Equal Opportunities Employer and a Disability Confident Leader. Were committed to equality of opportunity and value the diversity of our employees, applicants and customers.
Well consider reasonable adjustments throughout the recruitment process. Please contact recruitment-standguide couk if you need the advert or application information in another format or require an adjustment at any stage.
All applicants will be assessed fairly against the published criteria for the role.
Pre-employment checks
Any offer of employment will be subject to satisfactory references, confirmation of the applicants right to work in the UK and an Enhanced DBS check. xkybehq
Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.
For a copy of the full Job Description and Person Specification, please email recruitment-standguide couk