Remediation Compliance Manager

Join us as the Remediation Compliance Manager and help ensure leaseholders, lenders and colleagues receive a compliant, efficient and high-quality service across Peabody's fire remediation programme. What You'll Do As Remediation Compliance Manager, you'll lead the operational delivery of Peabody's leaseholder Deed of Certificate (DoC) programme, landlord certificate production and lender assurance function. You'll ensure the successful management of approximately 13,000 leaseholder accounts while maintaining high standards of compliance, accuracy and customer service. Leading a team of seven, you'll translate programme objectives into deliverable caseloads, oversee performance, manage risk and provide operational leadership across a business-critical function. What You'll Do * Manage and develop a team of seven Remediation Compliance Engagement Managers and one Remediation Compliance Administrator, driving high performance and continuous improvement. * Translate programme plans into deliverable caseloads and ensure resources are effectively allocated to meet priorities and deadlines. * Oversee the quality, accuracy and timeliness of case management activities, leaseholder engagement and record keeping. * Lead the day-to-day production of landlord certificates, supporting property sales and disposals across the organisation. * Manage lender assurance enquiries relating to remortgaging, sales and staircasing, ensuring consistent, accurate and timely responses. * Monitor operational performance, risks and service delivery, escalating issues where appropriate. * Maintain accurate and auditable records to support governance, compliance, audit requirements and potential litigation. * Work collaboratively with teams across Housing, Property, Legal and Fire Remediation to support programme objectives and deliver excellent customer outcomes. What You'll Need * Significant experience managing teams alongside coaching and performance management * Strong knowledge of leasehold management, landlord and tenant matters, service charges or a related regulated property environment * Experience delivering large-scale case management, compliance or leaseholder engagement programmes * Understanding of landlord certificates, lender assurance processes and documentation associated with remortgaging, property sales and staircasing What We Offer * Up to 30 days’ annual holiday, plus bank holidays * Two additional paid volunteering days each year * Flexible benefits scheme, including family friendly benefits and access to a discount portal * 4 x salary life assurance * Up to 10% pension contribution * Professional development and opportunities to broaden your experience Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. Please read before applying Peabody does not provide sponsorship as a licensed UK employer. This advert will close on Monday 31st August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications. Our Assessment Process Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office across the following dates 7th, 14th, 16th and 21st of September 2026. If you have any questions about this role, please email Talent Specialist, Ryan Loasby