Remote L1/L2 IT Service Desk Team Leader

Version 1 is seeking an experienced Level 1/2 IT Service Desk Team Leader to oversee global service desk operations 24/7. You will mentor analysts, ensure high-quality IT support, and drive continuous improvement in a dynamic environment.

The role requires hands-on leadership, strong technical expertise, and a customer-centric approach, with SC/CTC clearance mandatory. Flexible/remote working options are available, and AWS/Azure knowledge is a plus.