Repair Operations Manager

Location: Cambridge (CB25) Duration: Permanent Hours: 8am until 4.30pm (Monday to Friday), office based Salary: up to £65,000 dependent on experience Job Reference: 36202 This is an opportunity for an experienced repair operations leader to manage the end-to-end delivery of a busy technical service function. The role will focus on ensuring repair services are delivered efficiently, commercially and to agreed customer standards, while supporting continuous improvement, compliance and team development within a technical workshop environment. Responsibilities - Take ownership of repair service delivery, ensuring agreed quality, cost, turnaround and service level targets are achieved - Define, monitor and improve operational KPIs, using performance data to drive effective decision-making - Plan capacity, resources and workflow to meet changing customer and operational demand - Identify and implement improvements that increase efficiency, productivity and throughput - Oversee technical repair capability, including diagnostic processes, fault-finding standards and engineering best practice - Manage service reporting and contribute to operational and customer review meetings - Support commercial activity such as service proposals, pricing input and tender responses - Ensure repair operations are compliant with relevant quality, safety, environmental and security requirements - Manage budgets, cost control, inventory and equipment used ...