Repairs Coordinator
Repairs Manager / Claims Manager
Salary: £25,000 – £30,000 + benefits (weekly pay)
Contract: Permanent | Full-time (35 hours)
Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)
Location: Office-based or some hybrid (depending on location)
Areas: Around Newcastle/Sunderland area
Hebburn / Washington / South Shields / Bolden Colliery
Free parking on-site | accessible by public transport
Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.
Key Responsibilities
- Manage incoming repair claims from first notification through to completion
- Coordinate repairs via a trusted trades / contractor network
- Act as the main point of contact for customers, clients, surveyors and adjusters
- Monitor work-in-progress and ensure all SLAs and KPIs are met
- Arrange emergency repairs and track progress to resolution