Repairs Manager

Repairs Manager / Claims Manager Salary: £25,000 – £30,000 + benefits (weekly pay) Contract: Permanent | Full-time (35 hours) Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm) Location: Office-based or hybrid (depending on location) Areas: Around Newcastle/Sunderland area Hebburn / Washington / South Shields / Bolden Colliery Free parking on-site | accessible by public transport Overview An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service. Key Responsibilities * Manage incoming repair claims from first notification through to completion * Coordinate repairs via a trusted trades / contractor network * Act as the main point of contact for customers, clients, surveyors and adjusters * Monitor work-in-progress and ensure all SLAs and KPIs are met * Arrange emergency repairs and track progress to resolution * Obtain estimates, reports and supporting documentation * Handle customer queries and complaints professionally * Complete claim closure checks and prepare files for invoicing What We’re Looking For * Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.) * Strong customer service and communication skills * Ability to manage multiple tasks in a fast-paced setting * Highly organised with strong attention to detail * Confident using Microsoft Office and internal systems/job management systems (good IT skills) * Positive, proactive and solution-focused approach What’s on offer * Competitive salary up to £30,000 (weekly pay) * Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6 * 20 days holiday plus bank holidays * Ongoing training and career development opportunities * Supportive, values-driven team environment Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector. If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email