Repairs Officer

Join Our Team as a : Triage Officer Contract Type :

Permanent Working Hours : 37 hours per week, Monday

Friday, 8:30am

4:50pm Worker Type : Hybrid

a mixture of office and home working is to be expected Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum ,

plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements. Location : Make a Real Difference

Work with Nottingham City Council Housing Services At Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job

it changes lives. What We Offer A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications Benefits of joining our team 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering

17.9% Smart Working

to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! About The Role We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately. Youll work closely with Customer Service centre, Business Services planning colleagues, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs and applying policy frameworks to assign response times. Youll also help identify service trends, escalate complex cases and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service. What were looking for: The ideal candidate will have: 1. Understanding of social housing maintenance standards and repairs diagnostics. 2. Ability to interpret technical repair information and apply policy judgements 3. Understanding of Awaabs Law and emergency repair protocols 4. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships 5. Drive and motivation, ability to deliver against challenging objectives. 6. Problem-solving and decision-making in a fast-paced environment Closing Date:

13 August(11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interviews will be held:

Interview date: w/c 24 th

August 2026

please note this is subject to change We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter

we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively

showing your real self is what helps you succeed We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship. SEO Keywords : Triage Officer, Housing Triage Officer, Housing Repairs, Repairs Coordinator, Repairs Planner, Repairs Scheduler, Repairs Advisor, Housing Maintenance, Social Housing, Housing Services, Property Repairs, Repairs Diagnostics, Maintenance Coordinator, Customer Service Advisor, Customer Service Officer, Housing Customer Service, Housing Repairs Administrator, Repairs Administrator, Technical Repairs, Responsive Repairs, Property Maintenance, Housing Officer, Local Government Jobs, Nottingham Jobs, Nottingham City Council, Hybrid Working, Public Sector Jobs, Awaab's Law, Emergency Repairs, Repairs Planning, Asset Management, Resident Services, Housing Management, Building Maintenance, Customer Experience, Call Centre, Repairs Operative Support, Work Order Validation, Repairs Scheduling, Maintenance Planning.

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