Resident Engagement Team Leader
Focus Resourcing Group
London
Salary
£40,777 a year
Job type
temporary
Location
London, England
Resident Engagement Team Leader
required for an initial
contract
until the end of March 2027, to lead on developing and delivering
resident engagement
, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be
£40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver
engagement
with
residents
.
Social housing
knowledge is beneficial, however
engagement, conflict resolution
and the genuine ability to turn a negative situation into a positive, finding alternatives for
residents
is far more valuable. Duties: Lead Stop
Social Housing
Stigma Campaign Develop and report
resident engagement
outcomes Organise a large annual event, gathering
resident
feedback to drive
service improvements Develop meaningful performance metrics reported by
residents
to monitor and guide service improvements Conduct data analysis based on
resident
feedback, identifying trends and opportunities to enhance and inform decisions Oversee
resident engagement
events and activities to include the planning and delivery of
engagement events
and activities across
housing stock
, including general needs,
sheltered
, and
temporary accommodations Develop and implement strategies to engage underrepresented
resident groups Line-manage
Resident Engagement
Officers and Assistants Provide
residents
with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote
resident engagement
activities through social media and other channels, ensuring effective outreach and participation Benefits: £40,777
annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering
resident training Comprehensive understanding and experience of
local authority, social housing
resident engagement
services Experience working in
social housing resident engagement services An understanding of
national resident empowerment
and
engagement
and
housing policy
and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
TPBN1_UKTJ
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required for an initial
contract
until the end of March 2027, to lead on developing and delivering
resident engagement
, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be
£40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver
engagement
with
residents
.
Social housing
knowledge is beneficial, however
engagement, conflict resolution
and the genuine ability to turn a negative situation into a positive, finding alternatives for
residents
is far more valuable. Duties: Lead Stop
Social Housing
Stigma Campaign Develop and report
resident engagement
outcomes Organise a large annual event, gathering
resident
feedback to drive
service improvements Develop meaningful performance metrics reported by
residents
to monitor and guide service improvements Conduct data analysis based on
resident
feedback, identifying trends and opportunities to enhance and inform decisions Oversee
resident engagement
events and activities to include the planning and delivery of
engagement events
and activities across
housing stock
, including general needs,
sheltered
, and
temporary accommodations Develop and implement strategies to engage underrepresented
resident groups Line-manage
Resident Engagement
Officers and Assistants Provide
residents
with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote
resident engagement
activities through social media and other channels, ensuring effective outreach and participation Benefits: £40,777
annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering
resident training Comprehensive understanding and experience of
local authority, social housing
resident engagement
services Experience working in
social housing resident engagement services An understanding of
national resident empowerment
and
engagement
and
housing policy
and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
TPBN1_UKTJ