Resident Liaison Officer
Lovell
Totnes
Job type
full time
Location
Totnes, England
Permanent
Full Time
40
hours We are seeking a
confident and
customer
-
focused
Resident Liaison Officer
to support the successful delivery of our
social housing
refurbishment projects. Acting as the key link between residents, the project
team
and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey
from
pre
-
start
visits and profiling, to daily communication, complaint
resolution
and aftercare. You will
maintain
accurate
records on our CRM system, support project administration, and build strong relationships with residents,
leaseholders
and wider stakeholders. You will also help deliver community engagement initiatives, resident events,
newsletters
and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy,
professionalism
and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes,
wed
love to hear from you. Benefits Holidays - 26 days
+ ability to
purchase
additional
holiday
Annual bonus linked to company performance
Private medical insurance
Life Assurance
Pension
Digital GP
and
Employee
A
ssistance
P
rogramme
(EAP)
Sharesave scheme
Access to our discount portal,
LifeStyle
Hub
As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real
people
and looking after our own people; developing talent is key to achieving this. We understand that the success of our
organisation
comes from the strengths,
skills
and personalities of our people. Lovell is an equal
opportunities
employer who
encourage
and
value
diversity and inclusion within our teams. The Lovell
culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell
a great place
to work for all. Please refer to the Job Description upon completing your application.
TPBN1_UKTJ
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Full Time
40
hours We are seeking a
confident and
customer
-
focused
Resident Liaison Officer
to support the successful delivery of our
social housing
refurbishment projects. Acting as the key link between residents, the project
team
and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey
from
pre
-
start
visits and profiling, to daily communication, complaint
resolution
and aftercare. You will
maintain
accurate
records on our CRM system, support project administration, and build strong relationships with residents,
leaseholders
and wider stakeholders. You will also help deliver community engagement initiatives, resident events,
newsletters
and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy,
professionalism
and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes,
wed
love to hear from you. Benefits Holidays - 26 days
+ ability to
purchase
additional
holiday
Annual bonus linked to company performance
Private medical insurance
Life Assurance
Pension
Digital GP
and
Employee
A
ssistance
P
rogramme
(EAP)
Sharesave scheme
Access to our discount portal,
LifeStyle
Hub
As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real
people
and looking after our own people; developing talent is key to achieving this. We understand that the success of our
organisation
comes from the strengths,
skills
and personalities of our people. Lovell is an equal
opportunities
employer who
encourage
and
value
diversity and inclusion within our teams. The Lovell
culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell
a great place
to work for all. Please refer to the Job Description upon completing your application.
TPBN1_UKTJ