Retail and Ticketing Systems Administrator

Stoke City Football Club of the English Football League is looking for a dedicated and detail oriented Retail and Ticketing Systems Administrator to join our team at the bet365 Stadium.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

This role is pivotal in ensuring our supporters receive a seamless experience, whether they are purchasing merchandise or securing tickets for matchdays. Reporting to the Retail and Ticketing Systems Manager, you will play a key role in the day to day administration of our digital platforms, providing essential technical support and ensuring our systems operate efficiently. If you are a proactive problem solver with a keen eye for detail and a passion for delivering excellent service, we would love to hear from you.

This is a full time position typically Monday to Friday however as this role supports matchdays, events and peak operational periods, availability for evenings and weekends is essential. Training will be provided to ensure you are fully equipped to support our systems and processes.

Main Responsibilities

• Maintaining product details, website content and digital assets across all retail and ticketing platforms to ensure high standards.
• Creating and managing retail and ticketing promotions and discount codes.
• Processing online refunds in accordance with Club policies.
• Providing first line technical support for retail and ticketing systems, liaising with software providers to ensure swift resolutions.
• Supporting event setups and conducting pre-match system testing to ensure operational readiness.
• Assisting the wider retail and ticketing teams during peak periods by handling supporter enquiries via phone, email and in person.
• Ensuring compliance with all Club policies, including safeguarding, health and safety and betting integrity rules.
• Supporting a culture that demonstrates the Club’s commitment to equality, diversity and inclusion.

Key Skills and Experience

• Excellent communication skills, with the ability to provide clear and helpful support to customers and colleagues.
• A high level of attention to detail and accuracy.
• Ability to work effectively under pressure and manage competing priorities during peak periods.
• A proactive approach to problem solving and system maintenance.
• Previous experience in a retail or ticketing administrative role is desirable.
• Strong technical aptitude.
• Experience in managing POS systems, ticketing software or web CMS platforms is desirable.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Closing date for applications is Thursday 3rd September 2026.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. xwzovoh Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.