Rota Co-ordinator

Job summary

Pennygate Medical Centre is seeking a highly organised and proactive Rota Co-ordinator to join our busy practice team.

This is an exciting opportunity for an experienced administrator with workforce planning or rota management experience to play a key role in supporting the delivery of safe, effective patient care. The successful candidate will be responsible for coordinating GP and nursing rotas, managing annual and study leave arrangements, sourcing locum cover and maintaining appointment templates within SystmOne.

Working closely with GP Partners, the Practice Managment team and clinical leads, you will ensure that staffing levels are maintained and appointment capacity is optimised to meet the needs of our patient population.

Main duties of the job

About us

Pennygate Medical Centre is a large, forward-thinking and innovative GP practice providing high-quality primary care services to approximately 19,300 patients across our local community. We are proud of our reputation for delivering safe, effective and patient-centred care while continually developing and improving the services we provide.

As a modern and ambitious practice, we embrace new ways of working and are committed to service improvement, workforce development and delivering excellent patient outcomes. We work collaboratively across multidisciplinary teams, ensuring our patients receive the right care from the right professional at the right time.

We are an established training practice with a strong commitment to education, learning and professional development. We support the training of future healthcare professionals and foster a culture where all staff are encouraged to develop their skills, share ideas and contribute to continuous improvement.

Pennygate Medical Centre offers a supportive, inclusive and welcoming working environment where every member of the team is valued. This is an exciting opportunity to join a practice that is growing, evolving and committed to shaping the future of primary care whilst maintaining a strong focus on staff wellbeing and development.

Job responsibilities

Please see attached Job Desctiption and Person Specification for full details

Please note: This post is subject to a 6-month probationary period. The successful candidate will be expected to maintain confidentiality, comply with practice policies and procedures, and undertake mandatory training as required.

Person specification

Qualifications

Essential

• Qualifications
• Good standard of education including GCSEs (or equivalent) in English and Mathematics.
• Experience
• Previous experience in rota coordination or workforce scheduling.
• Experience working within a healthcare environment.
• Experience using SystmOne, including appointment template management.
• Experience managing multiple priorities and deadlines.
• Experience arranging locum cover.
• Knowledge
• Understanding of GP Practice operations.
• Knowledge of appointment scheduling and capacity planning.
• Understanding of confidentiality and data protection requirements.
• Skills
• Excellent organisational and planning skills.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to changing priorities.
• Strong IT skills, particularly Microsoft Office and SystmOne.
• Ability to analyse rota requirements and identify solutions.
• Excellent problem-solving skills.
• Personal Attributes
• Professional and approachable.
• Able to work independently and as part of a team.
• Flexible and responsive.
• Reliable and highly organised.
• Able to work under pressure and in fast paced environment
• Able to maintain confidentiality at all times.

Desirable

• Experience working within General Practice.
• Knowledge of GP contracts and sessional working arrangements.
• Experience with workforce planning and service capacity management.
• Understanding of NHS General Practice operations and workforce requirements.