Sagex3 Support Consultant (Team Lead)

Job Title: Sage X3 Support Consultant (Team Lead)

Location: London (Hybrid – 4 days onsite, 1 day remote)

Salary: Competitive + Benefits

Start Date: Flexible

Overview

We are working with a well‑established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function. This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.

Key Responsibilities

• Lead and manage the day‑to‑day activities of the Sage X3 support team
• Act as the primary point of contact for Sage X3‑related issues and escalations
• Provide hands‑on functional and technical support across the system
• Work closely with the Head of IT to align ERP support with wider business strategy
• Manage incident resolution, troubleshooting, and root cause analysis
• Support system upgrades, enhancements, and integrations
• Liaise with third‑party vendors and stakeholders where required
• Ensure documentation, processes, and support standards are maintained and improved
• Deliver user training and support where necessary

Key Requirements

• Proven experience supporting Sage X3 in a commercial environment
• Previous experience leading or mentoring a support team
• Strong understanding of ERP systems
• Experience with troubleshooting, incident management, and system support
• Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous
• Strong stakeholder management and communication skills
• Ability to work both strategically and hands‑on