Sales & Customer Service Administrator

Korn Ferry is delighted to be partnering with LCM, a specialist manufacturer and global supplier operating within a highly technical and internationally connected market. With a reputation for quality, innovation, and customer service, LCM works with suppliers and customers across the globe to deliver critical materials that support a range of industrial applications. As the business continues to grow, they are seeking a Sales & Customer Service Administrator to join their close-knit team and play a key role in supporting customers and ensuring the smooth flow of information across the business.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

This is an excellent opportunity to join a collaborative SME environment where you will have broad exposure to customer service, sales administration, and international order management, while building relationships with customers across a global marketplace.

Key Responsibilities

• Act as the key link between production, sales, and customers, ensuring effective communication across the business.
• Communicate production updates, delivery delays, and order changes to customers in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring all information is captured correctly.
• Issue order acknowledgements and maintain regular communication throughout the order lifecycle.
• Build strong relationships with customers, delivering a high standard of service and responsiveness.
• Maintain accurate customer records, spreadsheets, and tracking systems.
• Manage the company inbox, responding to enquiries and directing queries to the appropriate contacts.
• Update and maintain CRM and customer database records, ensuring data accuracy and completeness.
• Work closely with internal stakeholders to resolve customer issues and ensure expectations are managed effectively.
• Support continuous improvement of customer service and administrative processes.

Skills & Experience Required

• Previous experience in a customer service, sales support, order processing, or administration role.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• High attention to detail and a commitment to maintaining accurate records and documentation.
• Experience using Microsoft Excel, spreadsheets, and CRM/database systems.
• Ability to manage a busy workload and prioritise tasks effectively.
• Confident working with internal departments and external customers to resolve issues and provide updates.
• Proactive and adaptable, with a willingness to take ownership and support a variety of tasks.
• Experience working with international customers or global businesses would be advantageous. xwzovoh
• Comfortable working within a collaborative SME environment and eager to learn about a specialised manufacturing sector.