Sales Lead Coordinator

Job Description

Job titleSales Lead CoordinatorFunctionContact CentreLocationRippondenReports toSales Lead ManagerResponsible for staffN/AAbout our businessJLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years.

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These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.When you join the JLA family, you'll also gain access to an extensive benefits package.We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice.

Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.

We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements.

We're dedicated to your growth, offering support in career development and training.

We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!Role overviewThe role of Sales Lead Coordinator is pivotal to business operations, liaising between engineers, the sales division and the Lead Generation Coach in order to maximise and capitalise on every sales opportunity.

Working as part of a fast paced, busy and energetic team, the role contributes directly to the overall sales performance of the business. xwzovoh Key tasksTaking inbound calls from Engineers and allocating these enquiries to the correct Business Development Executive / Department.Outbound calls to gain additional informationProcessing engineer leads and allocating to the correct BDE.Building rapport with our engineers across all divisions and regionsManaging multiple email inboxes for lead submissionProblem solving throughout daily tasksCreating new customer records in line with company GDPR and data integrityUpdating customer details on sales records bringing them in to line with company data integrityProviding admin support to the sales team (ad hoc)Managing queries between the engineer field and sales teamsAssist Lead Generation Coach with lead developmentService DeliveryDemonstrate an understanding of what service delivery excellence is for your roleEnsuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performanceWork collaboratively with teams in Operations to ensure that sales and service SLAs are deliveredManaging RiskAwareness of your operational and regulation risks which may impact on your roleResponsibility for reporting to your line manager any risk which may impact the businessManaging Health & SafetyEnsuring you deliver your role within the Compliance framework set.CriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)Preferably a good understanding of Pivotal/SMARTOrganisedBusiness and product knowledgeExperience (what you have done)Experienced in administrative workSales support experiencePersonal qualities(the way you think and act)Confidence in making decisions and using initiative in daily tasksPersonable and resilient when dealing with queries from engineersKeen to learn more and gain a further understanding of the sales processQualifications