SC Cleared Service Designer
SC Cleared Service Designer | Central Government
Hybrid | Bristol, London or Newcastle
Up to £550 per day (Inside IR35)
6-Month Contract
Active SC Clearance Required
We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services.
Working within a multidisciplinary agile team, you'll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices.
Essential Requirements
Active SC Clearance (must be current and transferable)
Strong experience working within Central Government
Proven experience delivering services in line with GDS standards
Expertise in service design methodologies and user-centred design
Experience mapping complex services across multiple channels and touchpoints
Strong stakeholder engagement and facilitation skills
Key Responsibilities
- Design and improve end-to-end public services using service design principles
- Create service blueprints, user journeys, ecosystem maps and process flows
- Identify pain points, opportunities and service improvements through research insights
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