Scheduling Coordinator

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team. This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery. The Role As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service. Key Responsibilities •    Scheduling and coordinating appointments, jobs, and service visits •    Managing diaries and allocating workloads effectively •    Liaising with customers regarding appointments and enquiries •    Communicating with field-based teams to ensure schedules run smoothly •    Monitoring job progress and making adjustments where required •    Updating internal systems with accurate information and job records •    Managing incoming calls, emails, and service requests •    Resolving scheduling issues and escalating concerns where necessary •    Supporting the wider operations team with administrative tasks •    Ensuring customer service standards are maintained at all times About You The successful candidate will: •    Have previous experience within scheduling, coordination or planning •    Possess excellent organisational and time-management skills •    Be confident communicating with customers and colleagues at all levels •    Have strong attention to detail and the ability to prioritise workloads •    Be proficient in Microsoft Office and comfortable using internal systems •    Be able to work effectively under pressure in a fast-paced environment If you are an organised and customer-focused individual looking for your next challenge, we'd love to hear from you. Apply today through Pertemps to find out more