Scurity Service Engineer

Key Accountabilities * Responsible for the delivery of Service and Maintenance activities (either direct or through manage-ment of contractors). * High quality Service and Maintenance documentation and reports. * Be client facing with great communication and interpersonal skills for managing client interactions. * Troubleshooting specialist who can apply great fault finding techniques for timely resolution. * Provide Technical knowledge and support to clients and internal stakeholders. * Flexible to attend multiple callouts daily and improve first time fix rate (FTFR) * Flexible to support the Project Installations team and backfill any shortfalls. * Encourage client feedback surveys for measuring client satisfaction and making improvements to the service. Skills and Abilities * Excellent verbal and written communication skills. * Highly organised and detail-oriented engineer. * Practical aptitude. * Ability to work independently and coordinate activities at multiple sites. * Time-management and ability to meet deadlines. * Works well under pressure. * IT literacy, MS Office and ideally proficient in the use of work management applications. * Demonstrable knowledge of IP technology. * Good understanding of networking (e.g. Cisco, TCP/IP, routing, switching). * Service and Maintenance QA and report writing. * A proven problem solver. * A can-do atti...