Sea Logistics Customer Care Specialist

The Customer Care Specialist (Import) serves as the primary point of contact for import customers, ensuring excellent service throughout the shipment lifecycle and acts as liaison between customers, sales, overseas offices and operational teams. How you create impact Manage customer relationships and import enquiries. Coordinate with operational teams, carriers and overseas offices. Monitor shipments and communicate updates and exceptions. Resolve customer issues and provide solutions. Support customer retention and satisfaction. Maintain customer records, SOPs and CRM updates. Collaborate with sales teams on growth opportunities. Ensure compliance with company procedures and regulations. What we would like you to bring Experience in freight forwarding, logistics or supply chain operations. Strong customer service and communication skills. Ability to manage multiple priorities. Good problem-solving and analytical skills. Proficiency in Microsoft Office, especially Excel and Outlook. Knowledge of Incoterms and international shipping processes preferred. What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. As well as our competitive pay rates and superb training opportunities, we also offer a great working environment: You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation TPBN1_UKTJ