Sea Logistics Operational Care Specialist, Imports
Kuehne+Nagel
Aston · posted 21 August 2026
Job type
contract
Location
Aston, West Midlands
Category
Management and Consultancy
Company description:
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Khne + Nagel (AG & Co.) KG
Job description:
? The Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.
How you create impact Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
Prepare and ensure all required documentation and information is available for customs clearance.
Conduct daily ISR checks and manage discrepancies.
Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
Ensure correct gross profit on contracted freight and UK charges.
Monitor carrier and supplier performance and escalate issues where required.
Resolve operational, rate and performance discrepancies.
Maintain accurate and timely milestone updates within operational systems.
Support new customer implementations, system setup and work instruction creation.
Ensure compliance with KN procedures, industry regulations and QSHE requirements.
What we would like you to bring Strong knowledge of freight forwarding processes and sea logistics operations.
Working knowledge of customs requirements, shipment methods and Incoterms.
Strong analytical and organisational skills.
Excellent attention to detail.
Strong customer service orientation.
Effective communication and stakeholder management.
Good commercial awareness and financial understanding.
Ability to work under pressure and manage changing priorities.
Strong problem-solving capability.
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
* 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * Enhanced Maternity/Paternity Leave * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme. xwzovoh
Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
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Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Khne + Nagel (AG & Co.) KG
Job description:
? The Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.
How you create impact Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
Prepare and ensure all required documentation and information is available for customs clearance.
Conduct daily ISR checks and manage discrepancies.
Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
Ensure correct gross profit on contracted freight and UK charges.
Monitor carrier and supplier performance and escalate issues where required.
Resolve operational, rate and performance discrepancies.
Maintain accurate and timely milestone updates within operational systems.
Support new customer implementations, system setup and work instruction creation.
Ensure compliance with KN procedures, industry regulations and QSHE requirements.
What we would like you to bring Strong knowledge of freight forwarding processes and sea logistics operations.
Working knowledge of customs requirements, shipment methods and Incoterms.
Strong analytical and organisational skills.
Excellent attention to detail.
Strong customer service orientation.
Effective communication and stakeholder management.
Good commercial awareness and financial understanding.
Ability to work under pressure and manage changing priorities.
Strong problem-solving capability.
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
* 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * Enhanced Maternity/Paternity Leave * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme. xwzovoh
Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation