Second Line Support
Southern Communications Ltd
Basingstoke · posted 21 August 2026
Job type
permanent
Location
Basingstoke, Hampshire
Category
IT
You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.
Responsibilities:
Receiving and resolving escalated tickets from First Line Service Desk.?
Diagnosing and resolving more complex technical issues that cannot be resolved at first line.?
Escalating issues to Infrastructure, S...