Senior Administrator - Pre-operative Assessment Service

Job summary

We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

As a member of our team, you will provide a quality service that support our high standards of patient care.

You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.

Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The successful candidate will be responsible for maintaining the administrative organisation of the service.

You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.

The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualification/Training

Essential

• Good standard of general education
• Good IT and digital literacy skills, including experience using Microsoft Office applications.
• Recognised secretarial or business administration qualification (or equivalent experience).

Desirable

• Customer service or customer care training.

Previous Experience

Essential

• Previous experience working in a busy administrative environment.
• Evidence of working independently and using initiative appropriately.
• Experience of supporting, mentoring, or training colleagues within an administrative role.

Desirable

• Current experience working within a fast-paced administrative setting.

Skills

Essential

• Demonstrates effective communication skills and the ability to build positive working relationships at all levels.
• Ability to communicate effectively with patients, relatives, colleagues and external stakeholders, adapting communication style to meet individual needs.
• Self-aware and reflective in practice.
• Self-motivated with a proactive approach to work.
• Adaptable, flexible and able to contribute effectively as part of a team.
• Ability to manage sensitive and confidential information appropriately.
• Ability to work independently and as part of a multidisciplinary team.
• Uses initiative and sound judgement appropriately, whilst recognising when to seek advice and guidance.
• Exercises tact, discretion and professionalism in all interactions.
• Ability to organise, prioritise and manage workload effectively
• Maintains appropriate professional boundaries at all times.
• Ability to work effectively within agreed timescales, meeting service requirements and deadlines.
• Knowledge and effective use of Electronic Patient Record (EPR) systems or equivalent digital systems.
• Ability to interpret and analyse straightforward numerical, statistical and graphical information.

Desirable

• Understanding of quality improvement and service development within an administrative environment.
• Basic awareness of current NHS priorities and healthcare challenges.

Knowledge

Essential

• Understanding of the requirements and responsibilities of the role.
• Awareness of health and safety legislation and the principles of maintaining a safe environment for patients, staff and visitors.
• Awareness of safeguarding principles and responsibilities.
• General understanding of the role and purpose of the Preoperative Assessment (POA) Service.

Desirable

• Understanding of pre-operative assessment pathways and patient journeys
• Working knowledge of medical terminology.

Other Requirements

Essential

• Demonstrates understanding of and commitment to equality, diversity and inclusion.
• Consistently demonstrates the Trust's values and behaviours.
• Good attendance and time management record.
• Friendly, approachable and professional manner.
• Trustworthy and reliable.
• Demonstrates effective and efficient use of resources.
• Enthusiastic, motivated and committed to continuous improvement.
• Responds positively to constructive feedback and uses it to support personal development.
• Works collaboratively within multidisciplinary teams and contributes to a positive team culture.
• Demonstrates empathy, sensitivity and respect when interacting with patients, relatives and colleagues.
• Open, honest and accountable in practice.

Desirable

• Holds a valid UK driving licence and has access to a vehicle for work purposes, where required.