Senior Complaints & Patient Experience Lead

NHS Ayrshire and Arran invites applications for a Lead Complaints Manager within the Clinical and Care Governance Unit. This permanent role leads the day-to-day operation of the complaints service, ensuring professional handling within the NHS Scotland CHP timescales.

We are seeking an enthusiastic, self-motivated leader with extensive complaints management experience to drive improvements, support teams, and work with senior clinical leaders to deliver safe, person-centred care.