Senior Content Designer, Conversational AI Lead

NatWest Group is seeking a Senior Content Designer to shape content across mid-size and complex digital initiatives. You’ll lead content strategy, guide design teams, and ensure accessible, user-centred outcomes for chatbots, virtual assistants, and AI-driven experiences.

You’ll collaborate with product design and engineering teams, drive guidelines, and coach colleagues to elevate practice maturity while aligning with brand voice and regulatory requirements.