Senior Customer Success Manager at AI PropTech SaaS
Grey Matter Recruitment
London · posted 20 August 2026
Location
London, City of London
Category
Construction and Property
Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
The Company
- AI startup transforming the £33bn property industry
- Building AI agents that automate 80-90% of operational workloads
- Early-stage business with equity, huge growth and unicorn ambitions
The Role
- Own onboarding, adoption, retention and expansion for enterprise customers
- Help build AI-powered CS automations, workflows and scalable processes
- Partner with Product & Engineering to shape the future of the platform
The Need
- Customer Success xwzovoh or Account Management experience within B2B Saas
- Comfortable with APIs, integrations, data and technical troubleshooting
- Commercial relationship builder
- Passion for AI, automation and building modern Customer Success functions