Senior Delivery Manager

Job Description

Senior Delivery Manager, Finance & Projects

Any UK Office

We are looking for a Senior MLS Delivery Manager to join our UK & Middle East Centre of Excellence (CoE). This is a senior leadership role responsible for driving service excellence across our Finance & Projects capabilities, ensuring we deliver high-quality, scalable and commercially sustainable legal services to our practice groups and clients.

Working closely with senior stakeholders across the business, you will play a key role in shaping service delivery models, developing innovative solutions, driving continuous improvement, and leading high-performing legal delivery teams. You will also contribute to the strategic growth of the CoE through service innovation, technology adoption and operational transformation initiatives.

Key Responsibilities

• Engage with and work alongside our Finance & Projects practice group to identify requirements for new service offerings developing scalable service capabilities, delivery models and technology-enabled solutions
• Manage several legal delivery teams, specifically our Finance & Banking and Construction & Projects capabilities, ensuring a high level of service delivery and client satisfaction, operational excellence and continuous improvement
• Lead the development of a firmwide engagement approach that will promote utilisation of services and develop effective internal relationships
• Lead and contribute to the ongoing development of our career frameworks, succession planning and people development agenda
• Actively support the development of client solutions, validating approaches and service models and supporting / presenting to clients at RfPs and pitches
• Own service performance and commercial outcomes, including utilisation, profitability, forecasting, budget management, client SLAs and operational KPIs
• Drive innovation, process optimisation and adoption of legal technology and AI-enabled solutions to improve efficiency, scalability and client outcomes
• Lead continuous improvement and transformation initiatives, using data and operational insights to enhance service performance and delivery quality
• Input into effective headcount planning and strategic resourcing in line with the team's growth strategy
• Directly line manage paralegals in any capabilities where a Delivery Manager is not currently in place

Requirements

• Comprehensive understanding of delivering service models to meet client demand
• Demonstrable experience of utilising service delivery frameworks to ensure efficiency and promote continuous improvement
• Significant experience in managing the delivery of multi-disciplined legal services in a high volume, multi-location environment
• Significant people leadership experience, including performance management, coaching, talent development and succession planning. Particularly relating to paralegal teams
• Significant experience influencing senior stakeholders, including partners, clients and business services leaders, to drive adoption of innovative service delivery models
• Experience leading operational transformation and continuous improvement programmes
• Experience implementing or driving adoption of technology-enabled and AI-enabled service delivery solutions
• Strong commercial acumen including financial management, forecasting, budgeting and performance management
• Experience in finance and/or construction and projects workstreams including project finance, transaction and completion support, review and production of ancillary documents, transaction bibles, investment funds or pensions workstreams would be preferrable

What We Offer

• Agile working options, including home working (subject to diary commitments)
• Carers' leave of up to five paid days
• 25 days' annual leave, with the option to buy or carry over up to five additional days
• Contributory pension (up to 5%)
• Private healthcare and death in service cover (4x salary)
• Access to benefits including an electric car scheme, cycle to work scheme, and interest free loans for season tickets, gym membership, or rental deposits

Our commitment to inclusion

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking because different perspectives help us deliver outstanding results for our clients and colleagues.