Senior Field Delivery Manager (North)
IMSERV EUROPE LIMITED
London
Location
London, England
Senior
Field
Delivery
Manager *This role will require regular weekly travel to the Northwest of England and Scotland* PURPOSE OF THE ROLE: Lead
and inspire a team of
Field
Technicians
and SVAs
responsible
for installing, maintaining, and
monitoring
meter and
data
logging equipment. Deliver
exceptional
customer
outcomes by managing daily
operations
and shaping the future strategy within your area. Support
the UK
Delivery
Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent
operations
for
Field
Delivery
Managers.
Champion
compliance , new
initiatives , and ongoing
improvement
across the
field . COMPANY OVERVIEW IMSERV is a
leading
UK provider of
data
collection and energy metering services, known for
award-winning
solutions and setting industry standards. We deliver specialist metering for
electricity , gas, and water, combined with
reliable
energy
data
collection.
Our
intuitive online platform makes
analysis
and reporting easy. MAIN RESPONSIBILITIES: Lead
the
field
team, ensuring
safety ,
efficiency , and
compliance . Hit KPIs, reduce aborted work, and
support
growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure
operational
consistency .
Support
Field
Delivery
Managers with policies,
compliance , and embedding new
initiatives . Represent IMSERV at workshops and projects. Service
Delivery : Drive team performance, meet KPIs, improve
productivity
and
customer
experience, and use
data
to boost results. Safety : Promote
safety
culture, ensure
compliance , and
share
best practices through audits. People
Management :
Lead
and mentor
technicians ,
support
their
development , and guide
Field
Delivery
Managers. Budget
Management : Manage staffing, forecast needs, monitor costs, and drive
efficiency . Customer
Satisfaction : Deliver outstanding service, resolve issues, and embed best practices. Incident
Investigation :
Lead
investigations , implement corrective actions, and keep accurate records. Customer
Engagement & Business Growth: Build
relationships ,
understand
customer
needs,
identify
growth
opportunities , and contribute to strategy. Training & Recruitment: Oversee hiring and training, ensure
compliance PERSON SPECIFICATION: Desirable IOSH Level 2 NEBOSH General
Certificate City & Guilds Level 3 in
engineering Essential Proven team
management
experience Good
understanding
of UK
utilities Strong knowledge of the metering industry Commercial and financial
awareness Health and
safety
and quality
management
systems knowledge Experience in field-based
operational
leadership Field
project
management
skills Proven record in similar roles,
especially
people
management
in a
field
environment Health and
Safety
management
in
Field
Service Valid UK driving licence COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced pension
contributions Up to 10% annual bonus Life Assurance up to 6x base salary* Simply health
Healthcare plan (upgrades
available) Office & social events Retailer discounts platform Employee Assistance Programme Wellbeing Centre Car salary sacrifice scheme* Reward &
Recognition (*Length of service & T&Cs apply) Our
people are
our
greatest asset. We work hard to keep them happy and fulfilled, driving
our
business forward and ensuring we stay
customer-focused
and
competitive . IMSERV is proud to be the UK's
leading
and
fastest-growing
energy
data
collection and meter
operations
provider. We put
diversity
and
inclusion
at the heart of IMSERV. As we grow, we make sure
equality ,
diversity , and
inclusion
stay central to
our
business and recruitment. We
encourage
applications
from all backgrounds,
recognising
that a balanced workforce fosters
innovation ,
collaboration , and ownership. These are the qualities
our
customers value most. (We may close this position early if we find the right candidate.)
TPBN1_UKTJ
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Field
Delivery
Manager *This role will require regular weekly travel to the Northwest of England and Scotland* PURPOSE OF THE ROLE: Lead
and inspire a team of
Field
Technicians
and SVAs
responsible
for installing, maintaining, and
monitoring
meter and
data
logging equipment. Deliver
exceptional
customer
outcomes by managing daily
operations
and shaping the future strategy within your area. Support
the UK
Delivery
Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent
operations
for
Field
Delivery
Managers.
Champion
compliance , new
initiatives , and ongoing
improvement
across the
field . COMPANY OVERVIEW IMSERV is a
leading
UK provider of
data
collection and energy metering services, known for
award-winning
solutions and setting industry standards. We deliver specialist metering for
electricity , gas, and water, combined with
reliable
energy
data
collection.
Our
intuitive online platform makes
analysis
and reporting easy. MAIN RESPONSIBILITIES: Lead
the
field
team, ensuring
safety ,
efficiency , and
compliance . Hit KPIs, reduce aborted work, and
support
growth targets. Motivate and develop colleagues, manage resources and budgets, and ensure
operational
consistency .
Support
Field
Delivery
Managers with policies,
compliance , and embedding new
initiatives . Represent IMSERV at workshops and projects. Service
Delivery : Drive team performance, meet KPIs, improve
productivity
and
customer
experience, and use
data
to boost results. Safety : Promote
safety
culture, ensure
compliance , and
share
best practices through audits. People
Management :
Lead
and mentor
technicians ,
support
their
development , and guide
Field
Delivery
Managers. Budget
Management : Manage staffing, forecast needs, monitor costs, and drive
efficiency . Customer
Satisfaction : Deliver outstanding service, resolve issues, and embed best practices. Incident
Investigation :
Lead
investigations , implement corrective actions, and keep accurate records. Customer
Engagement & Business Growth: Build
relationships ,
understand
customer
needs,
identify
growth
opportunities , and contribute to strategy. Training & Recruitment: Oversee hiring and training, ensure
compliance PERSON SPECIFICATION: Desirable IOSH Level 2 NEBOSH General
Certificate City & Guilds Level 3 in
engineering Essential Proven team
management
experience Good
understanding
of UK
utilities Strong knowledge of the metering industry Commercial and financial
awareness Health and
safety
and quality
management
systems knowledge Experience in field-based
operational
leadership Field
project
management
skills Proven record in similar roles,
especially
people
management
in a
field
environment Health and
Safety
management
in
Field
Service Valid UK driving licence COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced pension
contributions Up to 10% annual bonus Life Assurance up to 6x base salary* Simply health
Healthcare plan (upgrades
available) Office & social events Retailer discounts platform Employee Assistance Programme Wellbeing Centre Car salary sacrifice scheme* Reward &
Recognition (*Length of service & T&Cs apply) Our
people are
our
greatest asset. We work hard to keep them happy and fulfilled, driving
our
business forward and ensuring we stay
customer-focused
and
competitive . IMSERV is proud to be the UK's
leading
and
fastest-growing
energy
data
collection and meter
operations
provider. We put
diversity
and
inclusion
at the heart of IMSERV. As we grow, we make sure
equality ,
diversity , and
inclusion
stay central to
our
business and recruitment. We
encourage
applications
from all backgrounds,
recognising
that a balanced workforce fosters
innovation ,
collaboration , and ownership. These are the qualities
our
customers value most. (We may close this position early if we find the right candidate.)
TPBN1_UKTJ