Senior Service Delivery Manager – Public Sector IT

Adepta Partners is hiring a Service Delivery Manager to oversee SLA performance, BAU service delivery, and customer relationships across managed service contracts. The role involves on-site visits in Northern Ireland, coordination with support teams, and monthly reporting to ensure delivery remains on track.

You will travel to meet customers, own service reviews, and drive continuous improvement while maintaining a high level of customer satisfaction in a fast-paced IT environment.