Senior Treaty Client Advocate
A leading global Lloyd's Broker is seeking an experienced Senior Client Advocate to join its Client Services Division, supporting a portfolio of complex Marine & Energy Treaty Reinsurance business.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
This senior technical role combines specialist processing expertise, broker support, client service and team support. You will act as a key technical referral point for colleagues while working closely with brokers, clients and reinsurers to ensure accurate, efficient and high-quality service.
This role suits a Senior Processing Technician with experience in Treaty Reinsurance Marine and/or Energy business, who is energetic and passionate about working collobertaivley with clients and reinsurers.
Key Responsibilities
- Manage end-to-end technical processing across proportional and excess of loss Treaty business.
- Process premiums, settlements and claims accurately and efficiently.
- Manage claims through to settlement and closure.
- Prepare and issue client and market documentation.
- Liaise with brokers, clients and reinsurers on technical matters.
- Support cash allocation, client statements, aged debt and portfolio reporting.
- Build strong relationships with internal and external stakeholders.
- Provide technical guidance and mentorship to less experienced colleagues.
- Promote best practice, accuracy and service excellence.
Experience & Skills
- 7 years + experience in Treaty Reinsurance processing, ideally across Marine and/or Energy.
- Solid knowledge of proportional and excess of loss premium and claims processing.
- Experience with London Market systems such as IMR, CLASS, ECF and LORS. Open TWINS advantageous
- Strong Excel and data analysis skills.
- Excellent communication, relationship-building and problem-solving abilities.
- Strong organisational skills with the ability to manage multiple priorities. xwzovoh
- A collaborative approach with the confidence to provide technical guidance and support to colleagues.