Senior Visitor Experience Officer

We're looking for a Senior Visitor Experience Officer to join us! This is a fixed-term backfill opportunity, offering a chance to step into a key role within the visitor experience team at Llanerchaeron and make an immediate impact during a busy and exciting period. In this role, you will be supporting the delivery of high-quality visitor experiences across Llanerchaeron, ensuring every visit is engaging, welcoming and memorable. You will work closely with the existing Senior Visitor Experience Officer to plan and deliver events, seasonal programmes and creative interpretation, as well as building and maintaining positive relationships with partners and community groups.

Salary: £14.16 per hour

Contract Duration:Fixed term until 30th September 2027

Working Pattern: You will work 7.5 hours (one day) per week. This will ideally will be worked mid-week, but we can be flexible for the right candidate. You may also work occasional weekends and Bank Holidays.

Provisional Interview Date: Friday 28th August

MaecyfieithiadCymraeg yrhysbysebhonargaelynyratodiadau.

What it's like to work here

You’ll be part of a collaborative and supportive team, working across departments to continually improve the visitor offer and contribute to the growth of the visitor business. This is a role where creativity, initiative and ideas are encouraged, and where you can see the direct impact of your work in the experiences we offer and the audiences we reach. We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

What you'll be doing

Working closely with the existing Senior Visitor Experience Officer, you’ll collaborate to plan and deliver seasonal programming, events and interpretation that encourage visitors to explore more deeply and return again. You’ll be part of a supportive, forward-thinking team that’s always looking for new ways to connect people with the estate.

A big part of this role is building meaningful relationships beyond the property. You’ll work with local communities and young people to create opportunities for engagement, helping Llanerchaeron feel welcoming, relevant and accessible to all. Whether it’s co-creating activities, supporting outreach, or developing new partnerships, you’ll help grow our reach and impact.

You’ll also contribute to the continued growth of the visitor business, using insight and creativity to enhance the offer and increase engagement. This is a role where ideas are valued, initiative is encouraged, and you can see the real difference your work makes, both to visitors and to the future of Llanerchaeron.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

• experienced in devising and running activities to inspire and engage people
• skilled at communicating, and building good working relationships with people in your team and beyond
• aware of ways to interpret precious collections of art and objects to a wide variety of people
• well‑organised, and able to work at pace and keep to time
• confident that you can deal with all kinds of people in all kinds of situations
• flexible, yet with a focus on always giving high standards of customer service
• used to working with and supervising volunteers

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Llanerchaeron, Cilliau Aeron, Ceredigion, SA48 8DG

Documents

• Uwch Swyddog Profiad Ymwelwyr - Lefel Gyrfa B.pdf
• Senior Visitor Experience Officer - Career Level B.pdf
• IRC179021 - Uwch Swyddog Profiadau Ymwelwyr.docx

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 23rd August 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.