Service Administrator

WH Bence is looking for a Service Administrator to join the team! Location: Yate, Bristol, BS37 5NG Salary: £28,000 – £30,000 per annum (dependent on experience) Hours: Monday–Friday, 8:00–17:00 (1 hour lunch break) Job Type: Full Time, Permanent About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland. Service Administrator – The Role: WH Bence is seeking an experienced and motivated Service Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service. This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team. Service Administrator - Key Responsibilities: - Handling incoming calls from customers and suppliers - Managing incoming service tickets and assisting with work allocation for service engineers - Monitoring and responding to incoming emails - Processing delivery paperwork following deliveries and collections - Updating the CRM system and customer files - Consumable Order Management - Maintaining internal spreadsheets for planning and invoicing - Providing proactive customer communication by telephone - General administrative support to the Service & Transport Department Service Administrator - You: - Experience in a similar administrative or scheduling role - Confidence and professionalism when speaking with customers - Strong working knowledge of Microsoft Office - Excellent communication and organisational skills - The ability to problem solve and manage multiple tasks effectively Service Administrator – Benefits: - Competitive salary - Pension contributions - Training programmes available To submit your application for this exciting Service Administrator opportunity, please click ‘Apply’ now